Listen twice, speak once

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Listen twice, speak once.

A few weeks ago someone commented on my post about leadership, asking what is the first characteristic of a good leader.

What would you reply?

I answered without even thinking: what makes a great leader is the ability to listen.

But how would you do that? How to listen effectively?

Here a few tips:

– focus your attention on the speaker

– acknowledge the speaker by demonstrating your attention

– ask questions to better understand the topic

– take notes

– try not to answer until the end of the conversation

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